39b Privacy Policy — Our Commitment to Protecting Your Data
At 39b, user privacy is our priority. This Privacy Policy explains what information we collect, how it is used, and the measures we take to protect your personal data as a user in Malaysia.
Last updated: January 2026
What Information Do We Collect from You?
When you register or use the 39b platform, we may collect various types of information to ensure our services operate properly and securely.
- Account information: Full name, email address, phone number, date of birth, and encrypted password collected during registration.
- Payment information: Details of the payment methods you use, such as FPX or e-wallets, along with transaction records in MYR (RM). We do not store full card numbers.
- Device and browser information: IP address, device type, operating system, browser type, and screen resolution for diagnostic and security purposes.
- Usage data: Pages visited, session duration, game preferences, login frequency, and your interactions with platform features.
- Cookies and tracking technologies: We use session cookies and persistent cookies to maintain your login session and enhance your browsing experience.
How Is Your Information Used?
39b uses collected information solely for legitimate purposes necessary to operate the platform. The following outlines the primary ways your data is used:
- Verifying your identity and managing your user account securely.
- Processing deposits and withdrawals in MYR (RM) and maintaining accurate transaction records.
- Providing responsive and effective customer support whenever you reach out to us.
- Detecting and preventing fraudulent activity, money laundering, and unauthorised account access.
- Sending important account notifications, relevant promotions, or policy updates that apply to you.
- Improving the platform interface, game features, and overall user experience based on anonymised usage data.
We do not use your information for third-party advertising or sell your data to any external parties.
How Are Cookies and Tracking Technologies Used on This Platform?
Cookies are small text files stored on your device when you visit the 39b platform. We use several types of cookies for different purposes:
- Essential cookies: Required for the platform to function correctly, including login session verification and account security.
- Performance cookies: Helping us understand how users interact with the platform for the purpose of technical improvements.
- Preference cookies: Saves your preferences such as language and display settings for a seamless experience across sessions.
You can manage or disable cookies through your browser settings. Please note, however, that disabling essential cookies may affect core platform functionality and your account security.
Data Storage, Security and Third-Party Sharing
Data Security and Storage
All personal data collected by 39b is stored on servers protected with industry-standard SSL encryption. We implement multiple layers of security controls, including firewalls, intrusion detection, and continuous account activity monitoring to prevent unauthorised access.
Your data is retained for as long as your account remains active, or for as long as necessary to fulfil applicable legal and business obligations. Following account closure, data will be deleted or anonymised within a reasonable timeframe in accordance with applicable regulations.
Sharing Information with Third Parties
39b does not sell, rent, or disclose your personal information to third parties for advertising purposes. However, we may share necessary information with:
- Payment service providers that help process your MYR transactions securely.
- Gaming service providers that supply content on our platform, bound by strict confidentiality agreements.
- Regulatory authorities or law enforcement agencies when required under applicable Malaysian law.
Your Rights as a User and How to Contact Us
Right to Access, Correction and Deletion
As a 39b user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal data we hold about you at any time.
- Right to Correction: You have the right to request corrections to any inaccurate or incomplete information via your account settings or by contacting our support team.
- Right to Deletion: You may request the deletion of your personal data, subject to record-keeping obligations prescribed by law.
- Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time through your account settings.
Changes to This Privacy Policy
39b reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. Any significant changes will be communicated via in-platform notifications or to the email address registered with your account. The date of the most recent update will always be displayed at the top of this page.
Contact Us for Privacy Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the 39b support team by email at: [email protected]. You may also refer to FAQ page us for more information about the platform and our policies.
Still Have Questions About Your Privacy?
We're always here to help. Visit our FAQ page or register an account to start using the 39b platform with confidence.